Personal Data Protection Policy
Our personal data protection policy is designed to establish a relationship of trust between you and our services, in order to provide you with a positive and fully transparent experience.
Through this policy, we are able to take your requirements into account and meet your expectations.
In order to respect your trust, WawoPaw places the highest importance on protecting your personal data and maintaining the confidentiality of our customers, hereinafter referred to as “Your Data.”
For full transparency, and to ensure secure use of our website https://wawopaw.com in all its available versions and related applications, hereinafter referred to as the “WawoPaw Website,” we provide you with information on how we process your data. This ensures that our services always respect your rights.
We ensure the security, confidentiality, and integrity of your privacy and data across all of our platforms.
Our policy and our company guarantee that all necessary precautions are taken to protect all of your data against disclosure, loss, or alteration. This is why we provide you with all the information needed to easily understand how we process your data.
Your data will only be kept for the time necessary to manage and process the purposes described. You may, of course, access and modify your data at any time through your personal spaces on the WawoPaw Website.
For these purposes, we make every effort to comply with applicable data protection laws.
Accordingly, WawoPaw undertakes, through this personal data protection policy, to comply with the essential principles of the European General Data Protection Regulation and French data protection law.
We provide you with information regarding the existence and methods of data processing applied here, the rights you have regarding your data, and how we apply these rights.
Information relating to any transfers to third countries or recipients is also made available, along with the retention period for collected data and the security measures implemented.
Who Are You?
When we refer to “you” in this Personal Data Protection Policy, it is because this policy is directly related to you and concerns you as:
a customer of WawoPaw, if you have placed an order on the WawoPaw Website;
a customer of WawoPaw, if you have created a customer account but have not ordered any products or services;
or a visitor who has browsed the WawoPaw Website without creating a customer account or placing an order.
Who Are We?
WawoPaw is a sole proprietorship registered under business number 2280267099, represented by Ouni Wahid, with its registered office located at 266 Avenue Chanoine-Côté.
WawoPaw publishes the WawoPaw Website and, as such, carries out various processing operations of Your Data as the data controller.
For What Purposes Do We Process Your Data?
3.1 When Do We Collect Your Personal Data?
Your personal data may be collected when you visit the WawoPaw Website using cookies, create a customer account on the WawoPaw Website, place an order for one of our products or services, or agree to subscribe to our newsletters, including SMS and emails.
Your personal data helps us make your browsing experience on the WawoPaw Website smoother and more personalized.
This allows us to better process your orders, provide installment payment options, prevent fraud, process necessary refunds, and manage customer reviews.
3.2 Your Browsing on the WawoPaw Website
In order to allow you to browse the WawoPaw Website, we process your data based on your consent.
3.3 Processing Your Orders
In order to manage and process your orders, we use your data.
We use this data to manage mediation, customer relations, including through social media, after-sales service, distance selling, marketing and commercial prospecting activities for the WawoPaw Website, as well as order management, delivery, and transportation.
The legal basis for this processing is the performance of the contract between you and us.
WawoPaw’s legal obligation is the legal basis for processing data related to product recall management.
Depending on the case, your consent or our legitimate interest is the legal basis for marketing and commercial prospecting activities.
Your consent is the legal basis for the implementation of “flash” payment services.
3.4 Installment Payments
For orders eligible for installment payments and for certain customers, your data is processed in order to offer this type of payment.
The performance of the contract between both parties is the legal basis for this data processing.
However, your consent remains the basis for processing your banking data.
3.4.1 Klarna
In order to offer you Klarna payment options, we may transmit your personal data to Klarna, including your contact information and order details.
This allows Klarna to assess whether you qualify for these payment options and to adapt them to your needs.
The personal data transferred will be processed in accordance with Klarna’s Privacy Policy.
3.5 Customer Reviews
In order to share your reviews with our customers and visitors, and to allow you to leave a review on the WawoPaw Website, we use your data based on your consent or our legitimate interest.
3.6 Payment Collection and Fraud Prevention
We use your data to allow payment collection and to fight fraud.
This also allows us to ensure payment security.
The performance of the contract between both parties and WawoPaw’s legitimate interest as data controller are the legal bases for this processing.
3.7 Management of WawoPaw Advertising Operations
WawoPaw’s advertising operations are managed using your data.
This allows us to expand our customer and prospect data, manage maintenance and technical activities related to prospects, commercial statistics and advertising campaign studies, update prospecting files, manage opposition lists for telephone solicitation, handle promotional requests, and organize contests, lotteries, or any other promotional operation, excluding online gambling and games of chance.
The legal bases for the above-mentioned activities are the user’s consent or WawoPaw’s legitimate interest.
Where Does Your Data Go?
Your data is transmitted to several internal services of WawoPaw.
It is not sent to third parties except in the situations described below.
In order to process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, website management, or the provision of warranties or insurance.
For installment payments, your data may be shared with providers such as payment and transaction centers, including banks, call centers for business process management or customer experience management, or customer review collection and processing providers.
WawoPaw’s advertising operations may also involve the use of your data with advertising clients and advertisers.
Data Retention
The data collected by WawoPaw is kept only for the time necessary to implement and complete the operations listed in Section 3 of this Personal Data Policy.
Certain data collected by WawoPaw is kept for a specific period of time.
For prospects, data is kept in active archives for 3 years from the last contact with the customer. This data may be accessed by WawoPaw services.
We do not carry out intermediate archiving of this data, except where the data has administrative value for certain services, such as litigation. In such cases, retention periods are determined by applicable limitation rules.
For orders, your data is archived in active archives for 5 years from the end of the customer’s order use, and then in intermediate archives for 5 years after the end of active archive retention. The same applies to customer data.
Banking data is archived in active archives for the entire validity period of the bank card, plus one day. No intermediate archiving is carried out for banking data.
Cookies, their use, and their retention periods are detailed in Section 7 of this policy.
Exercising Your Rights
6.1 Access, Modification, and Correction
You have the right to request access to, modification of, and correction of Your Data.
6.2 Restriction of Processing
You have the right to request the restriction of the processing of Your Data.
Important note: to do so, you must contest the accuracy of your personal data for the time necessary for us to verify its accuracy.
You may also request restriction if you believe our use of your personal data is unlawful and you request restriction of use rather than deletion.
You may also request restriction if we no longer need your data for the purposes listed in Section 3, but your data is still necessary for establishing, exercising, or defending your legal rights.
You may also request restriction if you exercise your right to object while we verify whether our legitimate grounds override yours.
6.3 Deletion of Your Data
You have the right to request the deletion of Your Data.
If you request the deletion of your personal data, WawoPaw may still retain it in intermediate archive format for the time necessary to satisfy legal, accounting, and tax obligations.
6.4 Objection to Commercial Prospecting
You have the right to object to the processing of your data for commercial prospecting purposes.
For email prospecting, you may request modification or unsubscribe from newsletters by clicking the “unsubscribe” link available in all newsletters, or by going directly to the contact page of the WawoPaw Website.
For SMS prospecting, you may unsubscribe by sending “STOP SMS” by text message, or by visiting the contact page of the WawoPaw Website.
6.5 Post-Mortem Instructions
You have the right to provide instructions regarding the retention, deletion, and communication of your personal data after your death.
If no such instructions exist, your successors and heirs may contact WawoPaw to access the use of this data in order to organize and settle the deceased person’s estate, close the account on the Website, or request that the processing of personal data be stopped.
You may also request that your data not be communicated to a third party in the event of your death.
6.6 Data Portability
You have the right to request your right to data portability.
6.7 Withdrawal of Consent
You have the right to withdraw your consent regarding processing operations based on consent.
Important note: withdrawing your consent will not affect the lawfulness of processing carried out before your consent was withdrawn.
6.8 Complaint to a Supervisory Authority
You have the right, at any time, to file a complaint with the competent supervisory authority.
In France, this authority is the CNIL: www.cnil.fr.
To exercise your rights, please send your request, along with your email address, last name, first name, a copy of your ID, and postal address, to WawoPaw’s data protection department by email at:
or by mail to:
WawoPaw
266 Avenue Chanoine-Côté
We will respond within a maximum period of one (1) month from the date your request is received.
Cookies
7.1 What Is a Cookie?
When you browse a website such as the WawoPaw Website, it may, depending on your choices, place a text file on your device, such as a computer, phone, or tablet, through your browser.
This text file is called a cookie.
A cookie allows a website such as WawoPaw, during the cookie’s validity or storage period, to identify the device you use when you visit again.
Only the issuer of a cookie can read or modify the information contained in that cookie.
7.2 What Are Cookies Used for on https://wawopaw.com?
Different types of cookies can be classified into categories.
Some are issued directly by WawoPaw and its service providers, while others may come from third-party companies.
7.2.1 Cookies Issued by WawoPaw and Its Service Providers
Several categories of cookies may be placed on your device when you browse our website.
7.2.1.1 Essential Cookies
Essential cookies are necessary to access our Website. For example, they allow you to place an order.
Without these cookies, you may experience browsing issues on the Website and may be unable to place an order.
Essential cookies also allow WawoPaw to monitor its activity.
They may be placed on your device by WawoPaw or by its service providers.
7.2.1.2 Analytics and Personalization Cookies
Analytics and personalization cookies are not mandatory.
They help make your searches easier, optimize your experience with us, better target your expectations, adapt our offers, and improve the organization of our Website.
7.2.1.3 Advertising Cookies
Advertising cookies appear in advertising spaces on our Website.
Their purpose is to improve and optimize your browsing experience by displaying offers and advertisements that are relevant to you.
Advertising cookies target your expectations in real time and offer advertising content adapted to your current interests, based on your recent browsing history on other websites.
This helps avoid showing you advertising content that is not relevant to you.
At the same time, WawoPaw prefers to show its offers and advertisements to users who may be interested in them.
Advertising content may contain cookies issued by WawoPaw, its service providers, or third parties through the association of a cookie with an advertiser’s advertising content.
7.2.2 Cookies Issued by Third-Party Companies
Third parties using cookies on our Website apply their own privacy policies.
These cookies are not necessary for the use of our Website.
7.2.3 Cookies Issued by Third-Party Applications Integrated Into Our Website
When browsing our Website, we may include third-party applications to allow you to share content or your opinion from our Website with others.
For example, this may happen when you click “share” or “like” buttons from social networks.
These social networks may identify you through these buttons even if you did not use them while browsing our Website.
They may be able to do so if, during your last visit to the Website, you were simultaneously logged in or active on your social network account on your device.
We do not control how they use your data or what data they have.
To learn more about how your data and advertising content are used, you can visit your social networks and review their personal data protection policies.
You should be able to manage your preferences through your user account settings on each social network where you are registered.
Privacy policies of the social networks mentioned above:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google: https://policies.google.com/terms
Regarding our advertising operations, we remind you that all of our advertising spaces may contain cookies from third parties, such as the advertiser responsible for the advertisement displayed or the advertiser’s third-party service providers.
Through these cookies, and for the cookie’s validity period, they may display advertisements in spaces made available for third-party advertising, count the number of content items displayed in our advertising spaces, determine the audience for these advertisements and the number of clicks, claim the amounts owed to them, and establish statistics.
They may also know that your device previously visited another website containing one of their advertisements and may therefore target and personalize their content accordingly.
7.3 Options Offered by Your Browser
Your browser, such as Internet Explorer, Firefox, Google Chrome, Safari, or others, contains many options that you can adjust according to your preferences.
Through these options, you can accept or refuse cookies on your device.
If you choose to accept cookies on your device, cookies present on websites or content you visit will automatically be stored on your device.
Depending on your preferences, you may choose to activate a reminder asking you whether you accept or refuse cookies before they are stored, or you may refuse cookies every time.
However, it is important to note that your choices may affect or alter your browsing experience on the Internet or on certain websites or services that require cookies, such as placing an order on our Website.
If you choose to refuse cookies on your device or delete cookies that are already stored, we disclaim any responsibility for the consequences of altered service functionality caused by our services being unable to store or access cookies necessary for their operation.
7.3.1 How to Choose Your Options Depending on Your Browser
You have different options depending on your browser.
For more information, please consult your browser’s help menu.
Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera: http://help.opera.com/Windows/10.20/fr/cookies.html
Transfers Outside the European Union
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we may share some of your data with third countries, including countries where the European Commission has not assessed the level of compliance.
In such cases, we take the necessary steps to ensure that this data sharing complies with applicable regulations and that your privacy and fundamental rights are protected, for example through the use of European Commission contractual clauses.
The data protection department can provide you with more information about data transfers upon request.
Security Measures
Through the technical and organizational measures we implement, we ensure a level of security appropriate to the risks to the rights and freedoms of individuals.
To do this, we take into account the origin, scope, context, costs, state of the art, purposes of processing, and identified risks.
In addition, we comply with the Payment Card Industry Data Security Standard, known as PCI DSS, which reflects our commitment to security.
Profiling and Automated Decision-Making
Because of the automated processing we use, such as profiling, you may be subject to legal effects that affect you.
This processing is necessary for the conclusion or performance of the contract between you and us.
This is how we can offer and carry out automated customer identification and installment payment options, such as payment in 4 installments.
This process is based on the analysis of several variables related to the type of products, services ordered, or customer profile.
If the risk is statistically assessed as too high, such as fraud or non-payment, this payment method will not be offered.
However, if you wish, you may request human intervention, even if the decisions are automated. You may also express your opinion and/or object to the automated decision.
Policy Updates and Revisions
Our personal data policy will be updated whenever necessary in order to remain compliant with applicable data protection regulations, at least every three (3) years.
All rights reserved – July 1, 2022.